Receiving phone calls regarding Android Market billing issues?

by Rich » Sat, 12 Mar 2011 22:09:09 GMT


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 I just started getting phone calls from users regarding billing issues.  I 
did not publish my phone number in my app info when publishing my apps, but 
I did provide my phone number for my Google Checkout account because it was 
required.  I now am receiving phone calls from users when their billing 
fails, which I have no power to do anything about.  Did Google change the 
information provided to users to include all of the information I provided 
in my Google Checkout account, or did I just happen to start getting these 
calls now?  I had no idea that users were being given my personal number 
that I provided for my account.  Anyone else having this issue?

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Re: Receiving phone calls regarding Android Market billing issues?

by Streets Of Boston » Sun, 13 Mar 2011 00:05:42 GMT


 Go to your market dashboard ( http://market.android.com/publish/Home )
Select your app.
Scroll down to your Contact Information.
Clear your Phone number from there.

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Re: Receiving phone calls regarding Android Market billing issues?

by Rich » Sun, 13 Mar 2011 00:15:38 GMT


 I never added my phone number there.  I had my phone number in my Google 
Checkout account information, but I NEVER included my phone number in the 
Developer Console.  I was able to clear my phone number from my account info 
now since the field is now labeled "optional".  I wonder if that's something 
new or a change in their TOS or Privacy Policy that was buried in pages and 
pages of information that no one ever reads.  lol

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Re: Re: Receiving phone calls regarding Android Market billing issues?

by Brian Conrad » Sun, 13 Mar 2011 01:27:49 GMT


 

I never added my phone number there. I had my phone number in my Google Checkout account information, but I NEVER included my phone number in the Developer Console. I was able to clear my phone number from my account info now since the field is now labeled "optional". I wonder if that's something new or a change in their TOS or Privacy Policy that was buried in pages and pages of information that no one ever reads. lol
When I got a call a few months back I found the number was listed there and it said "optional" so deleted it. But I think originally it may not have said "optional" and implied it was a way for Google to contact me if a problem occurred not the customer. Such is life at the "lemonade stand." -- .



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