New 15 min refund policy - are users aware?

by YuviDroid » Sat, 18 Dec 2010 18:09:02 GMT


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 Hey everyone,


I just received an email from a customer asking a refund of one of my apps,
saying that only a couple of hours have passed after buying it. It looks
like he didn't know about the new 15 minutes policy. Did Google tell users
about this change? Or only developers know about it?

What's funny (or sad?) is that this user thinks that *I* was the one to put
15-minutes on my app:
"While most apps offer a full 24 hours,  15 minutes seems to be a far cry
from the "try -before -you -buy" spirit of the Android market. I urge you to
adopt the 24-hour grace period allowed by your peers for future customers."

Have you also had a similar experiences with regards to the refund policy?

-- 
YuviDroid
Check out Launch-X < http://android.yuvalsharon.net/launchx.php> ; (a widget to
quickly access your favorite apps and contacts!)
 http://android.yuvalsharon.net 

-- 
.



Re: New 15 min refund policy - are users aware?

by String » Sat, 18 Dec 2010 21:48:59 GMT


 It's an uninformed user. I just bought an app a couple hours ago, and my 
confo email from Google said "Applications can be returned for a full refund 
within 15 minutes of purchase."

If it were me, I'd politely but clearly enlighten the user, possibly with 
links to Google's refund policy (
 http://market.android.com/support/bin/answer.py?answer=134336 ) and the 
official blog post discussing the change (
 http://android-developers.blogspot.com/2010/12/android-market-client-update.html 
 - 
the policy change is in the 4th paragraph).

String

-- 
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Re: Re: New 15 min refund policy - are users aware?

by Disconnect » Sat, 18 Dec 2010 21:54:49 GMT


 


..because when I buy an app that downloads and installs automatically from
my phone, the very first thing I do is go check my email. :/

That is a good place for it, but it is the wrong answer for -the- place..



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Re: New 15 min refund policy - are users aware?

by Pent » Sat, 18 Dec 2010 22:56:30 GMT


 > It's an uninformed user. I just bought an app a couple hours ago, and my

You mean there was nothing 'in your face' during the purchase
process ?

Worry, worry.

Pent

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Re: New 15 min refund policy - are users aware?

by String » Sun, 19 Dec 2010 01:52:24 GMT


 Nope. I don't recall ever seeing a refund policy "in my face" while buying an 
app; I think the 24 hour had just become common knowledge among frequent 
purchasers. 

All we can do is educate them, and before long 15 minutes will become common 
knowledge instead. 

String 

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.



Re: Re: New 15 min refund policy - are users aware?

by YuviDroid » Sun, 19 Dec 2010 07:08:50 GMT


 


If it were me, I'd politely but clearly enlighten the user, possibly with
Yep, that's exactly what I did. The main problem is with "old" users who are
used to have the 24-hour time frame, so they don't read over and over each
confirmation email they get when they purchase apps..
It would be cool if the Market app gave much more useful info. For example
after you buy an app it could generate a nice message box, or notification,
or whatever with some info about the purchase.






-- 
YuviDroid
Check out Launch-X < http://android.yuvalsharon.net/launchx.php> ; (a widget to
quickly access your favorite apps and contacts!)
 http://android.yuvalsharon.net 

-- 
.



Re: Re: New 15 min refund policy - are users aware?

by TreKing » Sun, 19 Dec 2010 08:55:38 GMT


 




With the now comically large description limit in place, we could all just
use a few characters to add "NOTICE: The Android Market has changed the
refund policy from 24 hours to 15 minutes" at the bottom of all our paid
apps to help the process.

It'll get around eventually.

-------------------------------------------------------------------------------------------------
TreKing < http://sites.google.com/site/rezmobileapps/treking> ; - Chicago
transit tracking app for Android-powered devices

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Re: New 15 min refund policy - are users aware?

by niko20 » Mon, 20 Dec 2010 07:19:16 GMT


 Its just the same old story of what people do when you "take something
away" from them. Many times they even react impulsively making grand
statements such as "im never buying another app" . Of course they will
buy eventually omce the greiving process is done. Users will
eventually learn the new rules.






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Re: Re: New 15 min refund policy - are users aware?

by Felipemnoa » Mon, 20 Dec 2010 10:14:56 GMT


 Considering that there are plenty of choices and that soon there moro likely be 
more I would not dismiss that statement. From the user perspective it does 
sound bad. Almost like bait and switch.







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