Merchant account signup down?

by jsdf » Wed, 11 Mar 2009 09:16:28 GMT

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 I am trying to sign up for a merchant account but it seems to be down:
"Sorry, we could not setup your merchant account.
Please try again later."

Can anyone else confirm this, or is it just my login?


Merchant account signup down?

by jsdf » Thu, 12 Mar 2009 00:56:39 GMT

It's been down for 15 hours for me now.
I submitted a help request to Google, but of course it probably got
routed to the black hole that is tech support.
Please can anyone confirm??
Anyone from Google able to help on this??



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Merchant account signup down?

by Al Sutton » Thu, 12 Mar 2009 01:19:25 GMT

 You aren't going to get an official response from Google on this list.

The Google engineers here are developers who get involved in technical 

You are now at the mercy of Googles support infrastructure.



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Merchant account signup down?

by » Thu, 12 Mar 2009 01:24:01 GMT

 I am having the same issue. Been trying since yesterday to get this
resolved. Google as of yet has not responded to my tech support


Merchant account signup down?

by jsdf » Thu, 12 Mar 2009 11:02:35 GMT

 Unfortunately, 24 hours later, it is still down.
And, I check with a friend who works at Google, but he's in Adwords
and is unable to do anything.  Even he said I'm at the mercy of
support, while acknowledging that Google is terrible at support.

Now what?  Suggestions?

On Mar 11, 10:03am, "" <>


Merchant account signup down?

by madcoder » Thu, 12 Mar 2009 22:19:29 GMT

 Wait for it.  That's all.  I couldn't get my account verified, and had
to send emails to support for a few weeks to get it all straight, but
in the end, to Google's credit, they worked it all out.


Merchant account signup down?

by jsdf » Thu, 12 Mar 2009 23:09:18 GMT

 Weeks!  Wow, that's truly a testament to how little Google cares about
customer support.  As an example of how things could be done better,
look at  A webstore I help maintain went down.  I got
on the phone and was talking to a human within 2 minutes.  Turned out
the problem was on my end, but boy it was nice to be able to establish
that up front without wasting a lot of time.  (And, I'm sure people
will have issue with as an example, but my point is that
it is still way waaay better than Google).

The biggest problem I have always had with Google is the seeming
attitude of "since customer support doesn't scale, we don't bother
doing it.  You are on your own."  This is reflected in all of their
help and community pages.  On EVERY help page they indicate something
to the effect of "sorry, we don't answer help requests.".  No other
company in the world could get away with this level of customer
support, and it's incredible to me that Google can and routinely does.

Let's be clear, this isn't for something Google is providing for free.
I, and everyone else on this list, PAID to be an Android Market
developer.  That includes the customer support that should go with it.

Oh, and in case you are keeping score, 36 hours later, still down.


Merchant account signup down?

by Paper Coder » Thu, 12 Mar 2009 23:13:57 GMT

 greed on Google support, but I guess that's what we get for free stuff.  Oh
wait, they're (trying to ) make money with Google Checkout.

My concern is that many potential customers will not bother with Checkout
altogether due to Credit Card requirements and possible problems with
verification/approval. Hopefully, this will only affect a very small number
of users in the future.

On Thu, Mar 12, 2009 at 10:09 PM, jsdf <> wrote:


Merchant account signup down?

by Jesse McGrew » Fri, 13 Mar 2009 09:36:03 GMT

 Still down for me too, by the way. This isn't something we're doing
wrong, the system is just broken.



Merchant account signup down?

by jsdf » Fri, 13 Mar 2009 20:24:46 GMT

 0 hours down and counting.
Can anyone from Google help here?
Romain? Dianne? Anyone else?

On Mar 12, 8:35pm, Jesse McGrew <> wrote:

Merchant account signup down?

by jsdf » Fri, 13 Mar 2009 21:36:41 GMT

 kay, now we are getting somewhere:

On Mar 13, 7:20am, jsdf <> wrote:

Merchant account signup down?

by Hayden » Fri, 13 Mar 2009 22:56:50 GMT

  entered my bank information on the regular Google Checkout page, so
I will post once my information is verified to see if that somehow
bypasses setting it up specifically for the Market.

On Mar 13, 9:36am, jsdf <> wrote:

Merchant account signup down?

by Jean-Baptiste Queru » Fri, 13 Mar 2009 23:21:23 GMT

 I've notified the Android Market team about the situation.


Jean-Baptiste M. "JBQ" Queru
Android Engineer, Google.

Questions sent directly to me that have no reason for being private
will likely get ignored or forwarded to a public forum with no further


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