Is Google being overly harsh on "cheap" apps

by Al Sutton » Wed, 11 Feb 2009 22:58:51 GMT


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 On top of the 48 hour refund period I've just noticed the following in 
section 3.5 of the developer distribution agreement 
( http://www.android.com/us/developer-distribution-agreement.html );

"...billing disputes received by Payment Processor for Products sold for 
less than $10 may be automatically charged back to the Developer, in 
addition to any handling fees charged by the Payment Processor..."

which could mean that anyone selling <$10 apps may not get a say in 
whether or not a user gets a refund even after the 48 hour period.

What do people think?

Al.
 http://andappstore.com/ 

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Is Google being overly harsh on "cheap" apps

by Shane Isbell » Wed, 11 Feb 2009 23:27:51 GMT


 



I'd be interested in what the handling fees are. If the user calls Google
support (or whoever handles this), and they issue a refund, likely the fees
will be less than $1. If the user calls their credit card company and does a
charge back, it will be $10 according to the T&C. The difficultly here is
that if a developer get's $1 for their app, then a chargeback, they owe $9+
dollars. If they get a lot of these, the developer is going to take a big
hit. I'd also be interested in whether Google's 30% transaction fee is also
refunded or kept in pocket

I'm not sure of Google's policy. At SlideME we have the same problem, and
will pass back these costs to the developer, but we also have policies in
place to limit this type of abuse, as well as general fraud detection.

Shane

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Is Google being overly harsh on "cheap" apps

by Al Sutton » Wed, 11 Feb 2009 23:33:21 GMT


 As I understand charge backs you can contest them, but with the Google 
T&Cs developers don't get the chance.

I can see this and the 48 hour refund rule potentially doing a lot of 
damage to developers who want to release simple fun apps in the sub $10 
price range, which, in the end, will do more harm to Android adoption 
than good.

Al.






-- 
======
Funky Android Limited is registered in England & Wales with the 
company number  6741909. The registered head office is Kemp House, 
152-160 City Road, London,  EC1V 2NX, UK. 

The views expressed in this email are those of the author and not 
necessarily those of Funky Android Limited, it's associates, or it's 
subsidiaries.


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