How to contact comment author at the AM?

by DimaM » Wed, 09 Sep 2009 19:38:59 GMT

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I've got a critical bug comment without sufficient details... ("Lost
all of my pics..", Walkie Vault application at AM)
We are working hard with bug reproducing for a few days without
success. But, even if the bug would be reproduced I can't say
confidently that it is the same bug. Means, I can't check if the
critical bug was really fixed. We can't contact comment author and
this is a blind alley:(.
Does anybody found any way to contact comment author?

hm, look a this site: 
If you click comment author name the site will show you a list of
comments of this author.
You can find two authors with the same name for instance: 
But this site distinguish authors. Where is the secret? Can it help me
to find author?

Thank you, Dmitriy Minchenko


How to contact comment author at the AM?

by niko20 » Wed, 16 Sep 2009 01:07:47 GMT


I wouldn't worry too much about this. You will always get some idiot
user that does not RTFM or does something else stupid and breaks
things by his own actions, not the app. A one-off bug is not something
to worry about. Just ignore it and move on. Now if more users start to
report it, then maybe look into it seriously. Like you said, there are
no details, so you can't do anything about it anyway then! So just
ignore it.


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How to contact comment author at the AM?

by JoaJP » Wed, 16 Sep 2009 01:32:13 GMT

 If an app has a user base of thousands, millions... sure. There's not
many of those around but plenty that try to find an audience. At such
an early stage, every user counts. A snarly comment in the Market,
along with a single star rating, and your app is at risk to take the
route to the app graveyard of nothingness.

So, yes, it would be a "nice" Market feature to allow devs to follow
up and get to the bottom of things, PEBCAK/RTFM problem or not.


How to contact comment author at the AM?

by » Wed, 16 Sep 2009 03:48:38 GMT

 On a related note, if you have thousands of users, you are more likely
for one of those users to have an unusual problem which may be hard to

Users who experience negative behavior whether caused by your app or
not are more likely to write comments on the market.

But I agree we need a way to contact users directly.


How to contact comment author at the AM?

by niko20 » Fri, 18 Sep 2009 22:08:56 GMT

 If a user doesn't take the time to email you, then your chances of
actually getting a hold of them are not good. Like I said, take the
bug report and move on. If you can't reproduce then you can't! The
only thing I would recommend would be the ability to add your own
comments in the  market like "Can't reproduce this problem". I think
you are worrying too much about ONE report / rating. Just keep
improving the software and maybe you will find that bug eventually
maybe not, but you'll still get new customers as long as you keep
moving forward.


On Sep 15, 2:48pm, ""


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